This policy explains how inquiry data submitted through jcbheavy.com is handled when you request a dealer quote, parts support or application advice.
Forms collect name, company, email, phone, country/site and a description of your equipment need. Technical logs may include IP address and browser type for security.
We use submissions to route you to the appropriate dealer or application engineer, follow up on quotes, and improve response quality. We do not sell personal data.
Inquiry records are retained for as long as needed to complete the sales or service conversation and to meet legal record-keeping obligations, then deleted or anonymized.
Depending on your jurisdiction, you may request access, correction or deletion of personal data by contacting [email protected].
Privacy questions can be sent to [email protected] or via the contact page.